Refund and Return Policy

Last Updated: June 2026

Overview

Welcome to our Return & Refund Policy page. Please read the following terms carefully to understand our return, replacement, and refund procedures.

At CNCFixtech, we are committed to providing high-quality industrial automation products and services. If you encounter any issues with your purchase, we will work with you to find an appropriate solution.

Authorization Disclaimer

The products sold on this website are not authorized by the brand owners or representatives. All product names, trademarks, brands, and logos are the property of their respective owners, with all rights reserved.

Product Condition

Many products offered by CNCFixtech are used, surplus, or refurbished industrial automation components.

Unless explicitly stated as “New”, products may show normal signs of previous industrial use, including but not limited to:

• Minor scratches
• Surface marks
• Label residue
• Paint wear
• Cosmetic discoloration

These cosmetic conditions do not affect product functionality and shall not be considered defects.

Product images are for reference purposes only unless otherwise specified.

Return Conditions

Products may be eligible for return, replacement, or repair if a verified quality issue is reported within the applicable warranty period.

Customers must provide sufficient information, including fault descriptions, photographs, videos, alarm messages, testing results, or other relevant evidence to assist in evaluating the reported issue.

Proof of purchase is required for all return requests.

Products outside the warranty period are not eligible for return, replacement, or refund.

Compatibility Responsibility

Customers are responsible for verifying product compatibility before purchase.

CNCFixtech is available to assist with product identification and selection; however, final responsibility for compatibility remains with the customer.

We strongly recommend providing part numbers, photos, machine information, and system details before placing an order.

How to Initiate a Return

To request a return, replacement, or refund, please contact CNCFixtech through our official email address or your assigned sales representative.

All return requests must be approved before any item is returned.

Return Requirements

We do not accept products returned without prior return authorization.

Returned products must be properly packaged to prevent shipping damage during transit.

Non-Returnable Situations

Returns, refunds, or replacements may not be accepted in the following situations:

• The product has been damaged due to improper installation, operation, handling, or storage.
• The product has been modified, disassembled, or repaired by unauthorized personnel.
• The warranty period has expired.
• The customer ordered the wrong part number or selected the incorrect product.
• The product is returned without prior authorization from CNCFixtech.
• The return request is based solely on cosmetic appearance consistent with normal industrial use.
• The customer refuses to provide reasonable information necessary for troubleshooting or evaluation.

Damaged or Incorrect Items

Please inspect your order immediately upon receipt.

If the item is defective, damaged, or incorrect, contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.

If the package containing the purchased products is visibly damaged upon arrival, the customer should refuse delivery whenever possible.

If the customer accepts the package, they must:

• Indicate the damage on the courier’s delivery receipt.
• Retain the product, original packaging, and packing materials.
• Contact CNCFixtech immediately to report the damage.

Upon delivery, customers should verify:

• The quantity of delivered items matches the shipping documents.
• The packaging is intact, undamaged, and sealed.

Any external damage or quantity discrepancy should be reported to the courier immediately and documented on the delivery receipt.

Once the delivery document has been signed without reservation, claims regarding the external condition of the shipment may be limited.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect shipping address is provided, shipment delays may occur. Any additional shipping, return, storage, or reshipment costs resulting from incorrect information will be the responsibility of the customer.

Return Shipping Costs

For approved warranty claims involving verified product defects, CNCFixtech will work with the customer to determine an appropriate return solution.

For returns unrelated to product defects, customers are responsible for all return shipping costs, customs charges, duties, taxes, and associated fees.

Refund Processing

After the returned product is received and inspected, CNCFixtech will notify the customer regarding approval or rejection of the refund request.

Approved refunds are typically processed within 3–7 business days after inspection.

Refunds will be issued through the original payment method whenever possible.

Please note that banks, credit card providers, and payment platforms may require additional processing time before the refunded amount appears in the customer’s account.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: [info@cncfixtech.com]

Website: www.cncfixtech.com

Thank You

Thank you for choosing CNCFixtech. We appreciate your trust and look forward to supporting your industrial automation needs.